# Return and Refund Policy
At Iron Lot, we supply heavy industrial construction equipment. Due to the specialized nature, custom configurations, and freight shipping complexities of our products, all sales are final.
1. Final Sale Policy
* Return Window: No returns are accepted. All items are ineligible for return or exchange once a purchase is finalized.
* Return Cost: Not Applicable
* Refunds: Iron Lot does not issue refunds, store credits, or exchanges for buyer's remorse, change of mind, or project cancellations.
### 2. Damaged or Defective Items upon Delivery
If any equipment arrives damaged during transit or possesses a critical manufacturing defect, customers must document the issue immediately.
* Action Required: Please inspect all freight items at the time of delivery. Note any visible damage on the carrier's Bill of Lading (BOL).
* Contact Us: Report the transit damage or product defect within 48 hours of delivery by calling 336-516-8011 or emailing mikecampbell@ironlot.com. Please provide your invoice number and photographic evidence of the damage.
* Resolution: Iron Lot evaluates freight damage and manufacturing defects on a case-by-case basis to arrange a field repair, part replacement, or carrier claim resolution at no additional cost to the customer.
### 3. Manufacturer Warranties
If an equipment issue occurs after delivery and is covered by a manufacturer's warranty, Iron Lot will actively assist the customer through the warranty process. Coverage, eligibility, and remedies are strictly subject to the terms and conditions outlined by the respective manufacturer.
### 4. Contact Information
For questions regarding your order, freight delivery, or a warranty claim, please contact our support team:
* Phone: 336-516-8011
* Hours: Monday–Friday, 8 AM – 5 PM EST